1. How do I place an order?
2. What payment methods do you accept?
3. How much is delivery and how long does it take?
4. Do you deliver outside India?
5. How can I track my order?
6. Can I cancel my order?
7. What is your return policy?
8. When will I get my refund?
9. How do I use a discount code?
10. Is my information safe?
11. How do I save items for later?
12. I forgot my password.
13. How do I contact you?
Find the product, choose the quantity and click "Add to Cart". When you are ready, open the cart, proceed to checkout, add your delivery address, choose a delivery option and confirm your order.
2. What payment methods do you accept?
Cash on delivery. Any online payment options available for your order are shown at checkout.
3. How much is delivery and how long does it take?
The delivery options for your order, their charges and estimated delivery times are shown at checkout before you confirm. Orders are normally dispatched within 2 working days. See our Shipping Policy.
4. Do you deliver outside India?
No, we currently deliver within India only.
5. How can I track my order?
Use the Track Order page with your order number, or open the order under your account.
6. Can I cancel my order?
Yes, free of charge before it is dispatched. Contact us with your order number as soon as possible.
7. What is your return policy?
You can request a return within 7 days of delivery. Damaged, defective or wrong items must be reported within 48 hours of delivery. See the Return & Refund Policy for details and exclusions.
8. When will I get my refund?
Within 7 working days of us receiving the returned item. Cash on delivery orders are refunded by bank transfer or UPI.
9. How do I use a discount code?
Enter the code in the coupon box on the cart page and click apply. The discount shows in your order total.
10. Is my information safe?
The site uses encrypted HTTPS connections and we do not store card details. See our Privacy Policy.
11. How do I save items for later?
Click the heart icon on a product to add it to your wishlist.
12. I forgot my password.
Click "Forgot Password" on the login page and follow the code sent to your email.
13. How do I contact you?
Signed-in customers can open a support ticket from their account. You can also use the contact form, email support@primebazar.co.in or call +91 00000 00000 (Monday to Saturday, 10 AM - 6 PM IST).
